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Delete your MealMate account

You can delete your account and personal data yourself in the MealMate app, any time. If you can't open the app, write to us and we'll do it for you.

Delete in the app

It takes under a minute, and it works the same on Android and in the web version of the app.

  1. Open Account

    Sign in to MealMate and tap Account in the bar at the bottom.

  2. Tap Delete account

    It's under Sign out, at the bottom of the screen.

  3. Read what happens, then confirm

    The app shows what's deleted, what's kept, and how much meal credit you'd lose. Tick the box to confirm, then tap Delete my account.

    Your account is deleted straight away and you're signed out on every phone.

Ask by email

Lost your phone, or can't sign in? Write to [contact email] from any email address. Put Delete my account in the subject, and include the mobile number on your account.

We'll confirm the request by sending a code to that number or calling it, so nobody else can delete your account. Then we delete it exactly as the app does, and reply to tell you it's done.

Before you delete

Unused meal credit is lost. Credit is for meals only and can't be paid out as cash or moved to another account, so use it on a plan first if you can.

A plan that's still running has to finish first. While your kitchen is still cooking meals you've paid for, the app won't delete your account. You can delete it the day after your plan's last meal. Turn off renewal in the app so a new plan doesn't start.

A plan that's waiting for payment, and any bKash payment you haven't finished, are cancelled when you delete. Nothing is charged for them.

What's deleted and what's kept

We delete everything that identifies you. A few records of money have to stay for accounting and tax rules, but they're no longer linked to your name or number.

Your data, after deleting Straight away
  • Your name and mobile numberDeleted
  • Delivery addresses, landmarks, rider notes and map pinsLeft as empty records that old deliveries point toDeleted
  • Sign-ins on every device, and sign-in historyWrong codes entered in the last hour stay, to stop code guessingDeleted
  • Notes and photos in your problem reportsDeleted
  • SMS texts we sent you; unsent ones are cancelledDeleted
  • Kitchen invites sent to your numberDeleted
  • Payments: amount, date, our invoice number, bKash's transaction IDWithout your name, number or bKash wallet numberKept
  • Plans, meals ordered and delivered, credit history, report outcomesWithout your name or numberKept
  • Audit log of changes to money and mealsWithout your name or numberKept
Unused meal creditLost

How long each kind of record is kept is in our Privacy Policy.

Questions

Can I come back later?

Yes. Sign up again with the same mobile number and you'll get a new, empty account. Your old plans, addresses and credit don't come back.

Does uninstalling the app delete my account?

No. Uninstalling only removes the app from your phone. Your account stays until you delete it in the app or ask us by email.

Can I delete only some of my data?

Yes. You can remove addresses in the app under Account › Delivery addresses, and turn off SMS reminders. For anything else, write to [contact email] and tell us what you'd like deleted.

I work at a kitchen. Can I delete my account?

Kitchen staff and rider accounts can't be deleted in the app, because kitchen deliveries and payouts depend on them. Write to [contact email] and we'll remove your access and delete your details.